Privacy Policy

1. Who We Are

Xpert Roofing Pro is a licensed roofing contractor based at 51 Sugar Hollow Rd Unit 101, Danbury, CT 06810. We serve residential and commercial property owners across Connecticut, New York, and Vermont. You can reach us at +1 475-750-0330 or ryan@xpertroofing.pro.

2. Information We Collect

When you interact with our website or chat widget, we may collect the following information:

• Name
• Phone number
• Email address
• Message content you submit through our chat widget
• Basic usage data (pages visited, browser type) via standard web analytics

3. How We Use Your Information

We use the information we collect to:

• Respond to your roofing inspection or service inquiries
• Schedule appointments and follow up on your request
• Send customer care text messages related to your inquiry
• Provide estimates, documentation, and project updates

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS Messaging

By submitting your phone number through our chat widget, you consent to receive customer care text messages from Xpert Roofing Pro. These messages may include responses to your inquiry, appointment coordination, and follow-up communications related to your roofing request.

• Message frequency varies based on your support interactions.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe.
• Reply HELP for assistance.

SMS consent is not a condition of any purchase or service.

5. Third-Party Services

We use GoHighLevel (LeadConnector) to power our chat widget and customer communication tools. Information submitted through the chat widget is processed by GoHighLevel in accordance with their privacy policy. We also use Google Maps to display our office location.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may contact us at any time to request deletion of your data.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your data
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at ryan@xpertroofing.pro.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. SMS Data Sharing & Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

11. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. This includes:

• Essential cookies — required for the website to function properly and cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website (e.g., pages visited, time spent).
• Advertising cookies — used to deliver relevant ads and measure the effectiveness of our Google Ads campaigns.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at: